Our shipping process is quick and efficient to ensure you receive your items promptly. It typically takes 3 days to prepare your order for shipment. Once shipped, your order should arrive within 4-10 days depending on your location and the efficiency of the local delivery service.

We strive to ensure all our customers are satisfied with their purchases. If you are not completely satisfied with your order, you may be eligible for a refund under the following conditions:

• The item must be returned within 30 days of receipt.
• The item must be in its original condition, unused, and with all original packaging and accessories.
• Proof of purchase is required for all returns.

To initiate a return, please contact our customer service team who will guide you through the process. Once we receive your returned item and inspect it, we will process your refund. The refund will be issued to the original method of payment. Please note that shipping costs are non-refundable, and you may be responsible for return shipping costs.

• Contact our customer support team via email at [contact@baby-alien.com] with your order number and reason for the return.
• Wait for our support team to provide you with return instructions and a return authorization number.
• Pack the item securely in the original package, if possible.
• Include all paperwork, parts, and accessories.
• Send the return package to the address provided by our customer support team.
• Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse.

Once your order has been shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this number on our order tracking page to check the status of your shipment. Simply go to [yourstore.com/track123] and enter your tracking number to see real-time updates until your order arrives at your door.

Feel free to contact our customer support team if you need any assistance with tracking your order. We're here to help ensure your shopping experience is smooth and satisfying!

Our customer support team is ready to assist you with any questions or concerns you may have. You can reach us via:

• Email: [contact@baby-alien.com]
• Phone: 017673225728 (available from 9 AM to 5 PM local time, Monday through Friday)
• Live Chat: Available during business hours on our website
• Contact Form: Fill out the form on our "Contact Us" page, and we will respond as soon as possible.

We are dedicated to providing excellent customer service and ensuring that all your questions are answered promptly and thoroughly.